How does this work?

NIU Health is membership-based urgent care. For individuals with insurance, your membership is FREE. For the uninsured, we offer a month-to-month membership plan. Once you become a member, you will have immediate access to telehealth and in-person visits with our healthcare providers.

What devices can be used to access this service?

All devices (e.g. computer, ipad, smartphone) that can connect to the internet and has a camera can be used to access telehealth services. Prior to the telehealth consultation, you will be prompted to allow access to your device’s camera and audio functions. This is required for virtual visits.

Are your healthcare providers based in Hawaii?

Yes, all of our healthcare professionals live in Hawaii. NIU Health engages physicians, advanced practice registered nurses, and physician assistants who are licensed and qualified to diagnose, treat, and manage general medical conditions.

May I choose which healthcare provider to see?

What makes NIU Health unique is that you have convenient access, usually within 5 to 15 minutes, to a healthcare provider when you need them. For this reason, our online systems do not permit members to select a preferred healthcare provider.

If I am traveling to other parts of the world, can I use the service?

Yes, once you become a member, access NIU Health from anywhere or anytime in the world as long as you have internet connectivity.

Is my information still protected under the HIPAA privacy rules?

Yes, NIU Health ensures that your health information is secured and protected.

Is NIU Health able to treat my existing chronic medical conditions?

Yes, our healthcare providers are capable of working with you to help manage chronic medical conditions. Furthermore, we encourage collaboration with your existing healthcare teams such as your primary care providers or medical specialist to optimally treat your medical condition(s).

Will my primary care provider have access to my medical records with NIU Health?

With your consent, your existing primary health care provider may have access to your health records.